Our work
Four problems. Four working systems.
Systems our team has designed and delivered. Client names are withheld; the problems will probably sound familiar.
Insurance · Property
180+
hours saved every month
The capacity of two extra team members
Underwriting risk triage
Situation
Underwriters checked property details and risk by hand on every policy.
What we did
AI reviews property images for risk, flags the serious ones first and hands underwriters a summary ready to approve.
Finance operations
30+
hours saved every month
No more month-end spreadsheet marathon
Automated invoicing and reconciliation
Situation
Invoicing and reconciliation done by hand, every month.
What we did
Invoices raised, matched and reconciled automatically, through a custom link into the accounting software.
Sales and customer contact
Right call, right customer
Prioritised by value, at scale
Personalisation no team could manage by hand
Lead scoring and guided calls
Situation
Every customer got the same call order and the same journey, whatever their value or intent.
What we did
Calls prioritised by value, with live guidance for each customer so agents could personalise every conversation.
E-commerce
Browsers into buyers
Choice paralysis replaced with conversion
Recommendations built for one customer at a time
One-to-one product recommendations
Situation
Shoppers scrolled the site with no clear end point, and too many left without buying.
What we did
Personal recommendations built from each customer’s real profile and the photos they shared.